If you’re having issues with your device or app, try these troubleshooting tricks:

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• Try force closing the app and reopening.

• Make sure you have the latest version downloaded

• Check your signal strength. If the signal is weak, your device can’t send or receive the necessary data.

• Make sure there’s enough storage space on your device.

• Check that your phone’s operating system is updated to the most current version.

• Reboot your device (hold the power button down for several seconds to reboot most phones).

 

You can also report any technical issues to Dispatcher via (323) 790-6082. Send a screenshot of your phone’s screen with a description of the issue.